I wanted to take a moment to say thank you to a very important group of people working through the evenings and holidays – our employees, partners and customers. You know who you are.
For most of us, holidays are a great time to catch up with friends and family. They’re also a time of mad scrambles. As I’m sure isn’t unique to the American tradition, some among us postpone holiday shopping until the very last minute (today, even). Which leads to a late surge in infrastructure requirements from those businesses that continue to bet the world will ever get its shopping act in gear (I’ll take the other side of that bet, any day).
This leads to a late surge in purchase orders (for the record, we love that part, planned or otherwise), and then a late surge in shipment activities (not all datacenters are near airports, sadly), and then a late surge in installation activity – yielding a lot of travel for those responsible.
In a perfect world, we’d then be done, and home with friends and family.
But then it doesn’t end.
Christmas Day is a day of massively high load for Sun’s customers across the world. This year will undoubtedly set a pile of new records. Millions upon millions of network enabled gifts will be given in December, and a huge chunk will be unwrapped and turned on tomorrow. Digital still and video cameras will start pumping content to photo/video sharing services. Mobile phones will need to be provisioned, and will start downloading and sharing content (on a global basis, the network load from New Year’s Eve MMS messages goes beyond staggering). Set top boxes, networked picture frames, video game consoles, navigation devices, stuffed animals, sports equipment and automobiles – will all come on-line tomorrow. On the same day. And everyone will (and should) expect flawless service.
For some of our customers, it’s their single highest load day of the year – and single most valuable opportunity to shape their brands. For Sun and our partners, it’s a day we’re very focused on making successful. So to all of you working over the holidays – thank you. I and my team are aware and appreciative of your efforts, and you are making a big difference.
Please take the time to rest when the work is done. Remember, the difference between humans and computers is that our uptime is a function of our downtime.